Privacy Policy
Last updated: December 15, 2024
VitalityPro - Natural Health Solutions s.r.o. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make purchases from us.
By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account or profile on our website
- Subscribe to our newsletter or mailing lists
- Purchase products or services from us
- Contact us through our contact forms, email, or phone
- Participate in surveys, contests, or promotional activities
- Leave reviews or provide feedback
- Request customer support
This personal information may include:
- Name, surname, and title
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely through third-party processors)
- Date of birth (for age verification purposes)
- Health-related information (when voluntarily shared for product recommendations)
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and location data
- Browser type and version
- Operating system
- Device information (mobile, tablet, desktop)
- Pages viewed and time spent on our website
- Referring website or search terms that led you to our site
- Clickstream data and navigation patterns
- Access times and dates
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Process and fulfill your orders
- Provide customer service and support
- Manage your account and preferences
- Deliver products and services
- Process payments and transactions
Communication
- Send order confirmations and updates
- Respond to your inquiries
- Send newsletters and marketing communications
- Provide important notices about our services
Improvement & Analytics
- Analyze website usage and performance
- Improve our products and services
- Develop new offerings
- Personalize your user experience
- Conduct market research
Legal & Security
- Comply with legal obligations
- Protect against fraud and unauthorized access
- Enforce our terms of service
- Resolve disputes
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, including payment processors, shipping companies, email service providers, analytics providers, and customer service platforms. These providers are bound by confidentiality agreements and are authorized to use your information only for the purposes of providing services to us.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., law enforcement agencies, courts, or government bodies). We may also disclose information to enforce our terms of service, protect our rights, privacy, safety, or property, or protect against legal liability.
Business Transfers
In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of the transaction. We will notify you of any such changes through our website or direct communication.
With Your Consent
We may share your information with third parties when you explicitly consent to such sharing. You have the right to withdraw your consent at any time.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. We strive to ensure you can exercise these rights effectively:
Right to Access
You have the right to request access to the personal information we hold about you, including details about how we process your data and with whom we share it.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
Right to Erasure
You have the right to request deletion of your personal information, subject to certain legal obligations and legitimate business interests that may require us to retain certain data.
Right to Restrict Processing
You have the right to request restriction of processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.
Right to Object
You have the right to object to processing of your personal information, including for direct marketing purposes.
Communication Preferences
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. You will continue to receive essential service-related communications.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
SSL/TLS encryption for data transmission and encryption at rest for stored data
Access Controls
Role-based access controls and authentication mechanisms
Regular Audits
Regular security assessments and vulnerability testing
Staff Training
Regular training for employees on data protection practices
Data Minimization
Collection and retention of only necessary personal data
Incident Response
Established procedures for security incident response
Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. We encourage you to take steps to protect your information, such as using strong passwords and keeping your account credentials confidential.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You can set your browser to refuse these cookies, but this may impact website functionality.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and user experience.
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. They may be set by us or by third-party providers.
Marketing Cookies
These cookies track your activity across websites to display relevant advertisements and measure campaign effectiveness. They are typically set by advertising partners with our permission.
Cookie Consent
When you first visit our website, you will be presented with a cookie banner explaining our use of cookies. You can accept all cookies, reject non-essential cookies, or customize your preferences. You can also manage your cookie preferences at any time through your browser settings or our cookie preference center.
For more detailed information about our use of cookies, please see our Cookie Policy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of information and the purposes for which it was collected.
Account Information
We retain your account information for as long as your account is active or as needed to provide services. When you close your account, we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention, dispute resolution, and compliance with legal obligations.
Order and Transaction Data
We retain order and transaction records for accounting and tax purposes as required by applicable laws, typically for 7-10 years after the transaction date.
Marketing Communications
We retain your marketing preferences and communication history until you unsubscribe from our communications or request deletion of your information, subject to our legitimate business interests and legal obligations.
Website Analytics Data
We retain aggregated and anonymized analytics data for longer periods to analyze trends and improve our services. Individual user analytics data is typically retained for 26 months or less.
Note: We may retain information for a longer period if required by law, to resolve disputes, enforce our agreements, or for other legitimate business purposes. After the retention period expires, we will securely delete or anonymize your personal information.
International Data Transfers
Your personal information may be transferred to, and processed in, countries other than your country of residence. These countries may have different data protection laws than your country of residence. We ensure that international transfers of personal information comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Adequacy Decisions
We may transfer your information to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or other relevant authorities.
Standard Contractual Clauses
When transferring data to countries without adequate protection, we use standard contractual clauses approved by relevant authorities to ensure appropriate safeguards for your personal information.
Service Provider Safeguards
We ensure that our service providers and partners implement appropriate technical and organizational measures to protect your personal information when processing it on our behalf.
Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately using the information provided below. We will take appropriate steps to remove the information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Post the updated policy on our website
- Notify you of material changes through email or prominent notices on our website
- Obtain your consent for changes that materially affect how we use your personal information, where required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
VitalityPro - Natural Health Solutions s.r.o.
Address
Václavské náměstí 846/1
Nové Město, 110 00 Praha 1
Czech Republic
Phone
+420 224 933 050
Business Hours
Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Privacy Officer: For specific privacy-related inquiries, you may contact our Data Protection Officer at [email protected] or by mail with the subject line "Attention: Data Protection Officer."
Additional Information
Data Controller
VitalityPro - Natural Health Solutions s.r.o., Václavské náměstí 846/1, Nové Město, 110 00 Praha 1, Czech Republic, acts as the data controller for the personal information we collect and process.
Supervisory Authority
If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In the Czech Republic, this is the Office for Personal Data Protection (www.uoou.cz).
Linked Websites and Third-Party Services
Our website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Social Media
We maintain a presence on social media platforms. If you interact with us through social media or share content through social media features, the social media platform may collect information about you, and your interactions may be visible to others according to the platform's privacy settings.